Business Leadership: Becoming Leadership Material

This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.…


Business Etiquette: Gaining That Extra Edge

1. INTRODUCTION If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been lost for words,…


Building Your Self Esteem and Assertiveness Skills

1. INTRODUCTION Building your self-esteem is essential for confidence and success. And it all begins with you. Of all the judgments you make it life, none is as important as the one you make about yourself. Without some measure of…


Building Relationships for Success in Sales

1. INTRODUCTION No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building…


Teamwork – Building Better Teams

1.     INTRODUCTION With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. Can your team solve problems effectively? Is the team enthusiastic and motivated…


Advanced Writing Skills

1. INTRODUCTION This is workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You can also…


Managing Customer Service

1. INTRODUCTION The need for leading, promoting, and enhancing a customer focused culture, are essential within every organisation. Leading, creating, and enhancing a customer focused culture are essential within government departments. This workshop will provide you with an opportunity to…


Anger Management

1. INTRODUCTION The co-worker who can productively confront his team mate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps…


Motivating Your Workforce

1. INTRODUCTION It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal and energized workplace.…


Business Communication Skills

1. INTRODUCTION Everyone needs to apply business communications skills in a work environment. This learning intervention is intended personally to teach learners on the important aspects of business communication skills which enhance aspects of emotional intelligence, personality plus, assertiveness and…