1. INTRODUCTION Business Etiquette – If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been…


1. INTRODUCTION Building your self-esteem is essential for confidence and success. And it all begins with you. Of all the judgments you make it life, none is as important as the one you make about yourself. Without some measure of…


  1. INTRODUCTION This advanced writing skills workshop is for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date…


1. INTRODUCTION Anger Management – The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not…


Everyone needs to apply business communications skills in a work environment.…


1. INTRODUCTION Everyone needs to manage their time effectively, be it at work, at home or in social environments. The order and manner in which you deal with events and activities can have a profound effect on your life and…


1. INTRODUCTION Everyone needs to be able to write effectively, be it at work, at home or in social environments. This is even truer of business communications. Business communications have a lot in common with the production of academic research…