INTRODUCTION

Principles of Assertiveness – Everyone needs to understand the difference between assertiveness, passiveness and aggression, be it at work, at home or in social environments. The manner in which you deal with events and activities can have a profound effect on your life and how you live it. Each of us has the ability to enhance our assertiveness.

This course introduces you to the concepts of assertiveness, dealing with negativity, creating a positive impression and body language.

1. OBJECTIVES

Learn about the principles of assertiveness
Create winning scenarios
Dealing with negativity
Creating the right impression
Being assertive
Body language
Forms of power

2. OUTLINE

Understanding assertiveness
Understanding communication styles
Knowing self and others’ worth
Clear goals
Being prepared to learn
Being flexible
Listening
Dealing with negativity
Dealing with anger
Resolving conflict
Criticism
Rejection and failure
Creating a positive impression
First impressions
Organisational culture
Assertiveness during interviews
Building confidence
Being assertive
Assertiveness in meetings
Assertiveness in negotiations
Assertive presentations
Body language
Assertive body language
Gestures
Building rapport
Verbal language
Interpreting body language
Power
Clarity of vision
Values and beliefs
Confidence
Communication
Building relationships