INTRODUCTION Experienced project managers and consultants need to understand and develop the skills related to programme management. Programmes are different from Projects in that the outcomes and not the outputs are important. The programme manager needs to deal with multiple…


INTRODUCTION Different people or groups of people have different opinions, goals or objectives. Where people have to work together for a common goal, there are different opinions on how to achieve these goals. Even when people are in exactly the…


INTRODUCTION Principles of Assertiveness – Everyone needs to understand the difference between assertiveness, passiveness and aggression, be it at work, at home or in social environments. The manner in which you deal with events and activities can have a profound…


INTRODUCTION Employees who deal with the public or who serve those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. 1. OBJECTIVES Recognize that service…


INTRODUCTION Everyone needs to be able to negotiate effectively, be it at work, at home or in social environments. The outcome of your negotiations and the manner in which you deal with events which require negotiations can have a profound…


INTRODUCTION Finance Management – Everyone needs to manage their finances effectively, be it at work, at home or in social environments. The way in which you deal with the finances entrusted to you can have a profound effect on your…


INTRODUCTION Change Management   –   To manage the impact of the strategy on the enterprise and ensure the required change are introduced successfully A strategy  provides business  solutions  to business issues. It is often necessary to achieve cultural, managerial, organizational and…