Profweb – Management Consulting

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Programme Management

Programme Management programme management

INTRODUCTION Experienced project managers and consultants need to understand and develop the skills related to programme management. Programmes are different from Projects in that the outcomes and not the outputs are important. The programme manager needs to deal with multiple and potentially conflicting priorities and demands on resources. This discipline incorporates a number of leadership, […]

Conflict Management

Conflict Management conflict management

INTRODUCTION Different people or groups of people have different opinions, goals or objectives. Where people have to work together for a common goal, there are different opinions on how to achieve these goals. Even when people are in exactly the same situation, there are different views, perceptions or experiences of this situation. Such differences are […]

Principles of Assertiveness

Principles of Assertiveness principles of assertiveness

INTRODUCTION Principles of Assertiveness – Everyone needs to understand the difference between assertiveness, passiveness and aggression, be it at work, at home or in social environments. The manner in which you deal with events and activities can have a profound effect on your life and how you live it. Each of us has the ability […]

Customer Service

Customer Service customer service

INTRODUCTION Employees who deal with the public or who serve those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. 1. OBJECTIVES Recognize that service delivery is an “individual response value. Understand how your own behaviour impacts on the behaviour […]

Negotiation Skills

Negotiation Skills professional consulting

INTRODUCTION Everyone needs to be able to negotiate effectively, be it at work, at home or in social environments. The outcome of your negotiations and the manner in which you deal with events which require negotiations can have a profound effect on your life and how you live it. Each of us has the ability […]

Finance for Non-Financial and Project Managers

Finance for Non-Financial and Project Managers finance for non-financial and project managers

INTRODUCTION Finance Management – Everyone needs to manage their finances effectively, be it at work, at home or in social environments. The way in which you deal with the finances entrusted to you can have a profound effect on your business and its ultimate success. Each of us has the ability to improve the way […]

Change Management

Change Management business change management

INTRODUCTION Change Management   –   To manage the impact of the strategy on the enterprise and ensure the required change are introduced successfully A strategy  provides business  solutions  to business issues. It is often necessary to achieve cultural, managerial, organizational and operational changes in order to overcome limitations in the enterprise and to exploit its strengths […]