Profweb – Management Consulting

michael

Business Succession Planning- Developing and Maintaining a succession plan

Business Succession Planning- Developing and Maintaining a succession plan

    Business Succession Planning: Developing and Maintaining a Succession Plan Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone […]

Service Excellence

Service Excellence

Service Excellence – Critical Elements of Customer Service This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Introductions Learning Objectives Defining Customer Service […]

Customer Service-Critical Elements Customer Service

Customer Service-Critical Elements Customer Service

  Customer Service Training – Critical Elements of Customer Service This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Introductions Learning Objectives Defining […]

Coaching Skills

Coaching Skills

  The Need for Coaching: Coaching in the workplace is a relatively recent concept. Traditionally, coaching took place in the sport environment (football, tennis, rugby, swimming etc). The application of the coaching principle in the workplace has evolved to the extent that many CEOs and MDs now have what is called “Executive Coaches”. Because executive […]

Coaching- A Leadership Skill

Coaching- A Leadership Skill

  Coaching: A Leadership Skill Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach […]

Change Leadership

Change Leadership

  Change Leadership INTRODUCTION At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their […]