Business Succession Planning: Developing and Maintaining a Succession Plan Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone […]
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Administration Skills
Skills for the Administrative Assistant Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The […]
Finance for Non-Financial Managers
Finance for Non Financial Managers INTRODUCTION Everyone needs to manage their finances effectively, be it at work, at home or in social environments. The way in which you deal with the finances entrusted to you can have a profound effect on your business and its ultimate success. Each of us has the ability to […]
Finance for Event Managers
Finance for Event Managers INTRODUCTION Everyone needs to manage their finances effectively, be it at work, at home or in social environments. The way in which you deal with the finances entrusted to you can have a profound effect on your business and its ultimate success. Each of us has the ability to improve […]
Budgets and Managing Money
Management 111: Budgets and Managing Money Overview: For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s finances, whether we realize it or not. For those who don’t have training or a background in finances, you may be at a disadvantage […]
Service Excellence
Service Excellence – Critical Elements of Customer Service This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Introductions Learning Objectives Defining Customer Service […]
Customer Service-Critical Elements Customer Service
Customer Service Training – Critical Elements of Customer Service This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Introductions Learning Objectives Defining […]
Coaching Skills
The Need for Coaching: Coaching in the workplace is a relatively recent concept. Traditionally, coaching took place in the sport environment (football, tennis, rugby, swimming etc). The application of the coaching principle in the workplace has evolved to the extent that many CEOs and MDs now have what is called “Executive Coaches”. Because executive […]
Coaching- A Leadership Skill
Coaching: A Leadership Skill Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach […]
Change Leadership
Change Leadership INTRODUCTION At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their […]