michael

Stress Management Training

Stress Management Training

  Stress Management Overview: This one-day workshop will explore the harmful long-term effects of stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as coping strategies. […]

Negotiating for Results

Negotiating for Results

  Negotiating for Results A One Day Workshop Training Format Instructors understand and use up-to-date training techniques and a variety of training methods, including lecturettes, group discussions, case studies, problem solving exercises, and visual aids, to give all participants the best opportunities for learning. Participants’ handbooks will note key points, accommodate handouts, and provide space […]

Conflict Resolution- Getting along in the Workplace

Conflict Resolution- Getting along in the Workplace

  Conflict Resolution: Getting Along in the Workplace All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be […]

Conflict Resolution – Dealing with Difficult People

Conflict Resolution – Dealing with Difficult People management-consulting-relationships

  Conflict Resolution – Dealing With Difficult People 1. INTRODUCTION The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organisational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by […]

Communication Strategies

Communication Strategies

  Business Communication Skills  INTRODUCTION Everyone needs to apply business communications skills in a work environment. This learning intervention is intended personally to teach learners on the important aspects of business communication skills which enhance aspects of emotional intelligence, personality plus, assertiveness and handling of conflict in order to achieve the intended response. 1. OBJECTIVES […]

Telemarketing: Using the Telephone as a Sales Tool

Telemarketing: Using the Telephone as a Sales Tool

  Telemarketing: Using the Telephone as a Sales Tool We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and […]

Sales Training- Selling Smarter

Sales Training- Selling Smarter

  Selling Smarter INTRODUCTION It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood, at least in recent years. The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals—highly trained […]

Sales Training – Prospecting for Leads like a Pro

Sales Training – Prospecting for Leads like a Pro

Prospecting for Leads Like a Pro Prospecting is the key to your sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at networking and learn the 80/20 rule. After the workshop, you will know who to target and how to […]