Getting Along in the Workplace
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict.
Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. That’s what this workshop is designed to help you do.
Types of Conflict
Open Conflict vs. Hidden Conflict
Spontaneous and Reflective Action
Stages of Conflict
Conflict Resolution Style Questionnaire
The Role of Communication in Conflict Resolution
Seven Steps to Ironing Things Out
The Conflict/Opportunity Test
Conflict and its Resolution