Customer Service-Critical Elements Customer Service

Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on whatsapp
Share on email

 

Customer Service Training – Critical Elements of Customer Service

This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.

  • Introductions
  • Learning Objectives
  • Defining Customer Service
  • Meeting Expectations
  • Setting Goals & Targets
  • Communication Skills for Excellent Customer Service
  • Fundamental Techniques for Handling People
  • Tools for Dealing with Difficult People
  • The Problem Solving Process
  • Seven Steps to Customer Problem Solving
  • Resolving Conflict
  • Service Pride is a Team Effort
  • De-stress Options You Can Use Right Now
  • A Personal Action Plan
Share
Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on whatsapp
Share on email
Scroll to Top