Research has shown that organizations that conduct performance reviews are more successful than those who do not have a system in place. The first step in a basic system is to develop standards of performance that all employees can understand and agree to.

Setting performance objectives to aim for will give supervisors and employees a like focus, and targets to aim for. Supervisors must also learn how to coach and give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Defensible performance reviews are the culmination of all these activities.

Learning Objectives:

At the conclusion of this workshop, you will:

• • Recognize the importance of having a performance review process     for employees.

• • Identify the performance management cycle, and the part employees, managers and organizations play in that cycle.

• • Understand how to work with employees to set performance objectives and standards.

• • Develop skills in observing and giving feedback, listening and asking questions, for effective coaching and improved performance.

• • Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Make the performance review legally defensible.