Writing Reports and Proposals This two-day course is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or…


Principles of Time Management 1. INTRODUCTION Everyone needs to manage their time effectively, be it at work, at home or in social environments. The order and manner in which you deal with events and activities can have a profound effect…


The Minute Taker’s Workshop No matter who you are or what you do, whether at work or in the community, you are involved in meetings. And meetings are costly, even if they are held in a company boardroom. To ensure…


Stress Management Overview: This one-day workshop will explore the harmful long-term effects of stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such…


Negotiating for Results A One Day Workshop Training Format Instructors understand and use up-to-date training techniques and a variety of training methods, including lecturettes, group discussions, case studies, problem solving exercises, and visual aids, to give all participants the best…


Conflict Resolution: Getting Along in the Workplace All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that…


Conflict Resolution – Dealing With Difficult People 1. INTRODUCTION The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organisational psychologist, management consultant with Bramson Gill Associates,…


Business Communication Skills  INTRODUCTION Everyone needs to apply business communications skills in a work environment. This learning intervention is intended personally to teach learners on the important aspects of business communication skills which enhance aspects of emotional intelligence, personality plus,…


Business Writing that Works We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo…


INTRODUCTION Business Etiquette – If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been lost…