Category: Leadership & Management

Do you find yourself paralyzed in front of people who are different from you? Are you worried that if you say or do the wrong thing you’ll offend someone, or worse, find yourself at the centre of a lawsuit? You’re not alone. In the past ten years, the workforce has changed dramatically. More than ever, […]

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop […]

What is Strategy and Why is it so important? The role of business strategies, growing its business and improving its financial and market performance Approaches for setting FH apart from rivals and winning a sustainable competitive advantage The ongoing efforts of management to improve the company’s strategy because of changing circumstances Why the strategy of […]

This three-day course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues. Topics to be covered include: Understanding Yourself Typology (AKA Personality Typing) o Typology History o Typology Introduction o Individual Assessment […]

An effective human resource professional knows that managing employee performance is more than conducting performance reviews or disciplining staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. A thoughtful new employee orientation program, coupled with an employee handbook that […]

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring […]

Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain […]

Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized […]

In high performing work groups, the leader is seen by employees as dedicated to the mission of the enterprise at all times. The leader has a clear understanding that the responsibility of leadership is to accomplish goals through people. They distinguish between the leadership of people and the management of things and tasks. Compelling leaders […]

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. If your supervisor said any of these things to you right now, what would you say? “We’re missing key figures for that report. Just fill them in for now.” “Just […]