Celebrating Diversity 1. INTRODUCTION Do you find yourself paralyzed in front of people who are different from you? Are you worried that if you say or do the wrong thing you’ll offend someone, or worse, find yourself at the…


  OVERVIEW Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of…


  What is Strategy and Why is it so important? CHAPTER ONE: The role of business strategies, growing its business and improving its financial and market performance Approaches for setting FH apart from rivals and winning a sustainable competitive advantage…


  Performance Management: Managing Employee Performance This three-day course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management…


  Orientation Handbook: Getting Employees off to a Good Start INTRODUCTION An effective human resource professional knows that managing employee performance is more than conducting performance reviews or disciplining staff. Performance management begins with an orientation to the organization and…


      Human Resources Training for the Non-HR Manager INTRODUCTION In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit…


Hiring Smart Behavioural & Performance-based Techniques Overview: Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behavior is the…


    Employee Dispute Resolution: Mediation Through Peer Review INTRODUCTION Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what…


  Effective Leadership INTRODUCTION In high performing work groups, the leader is seen by employees as dedicated to the mission of the enterprise at all times. The leader has a clear understanding that the responsibility of leadership is to accomplish…


  Office Ethics and You: Making Good Decisions What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.   If your supervisor said…