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1Conflict Resolution – Dealing with Difficult People


Conflict Resolution – Dealing with Difficult People

The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organisational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People.

Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above.


Recognize how your own attitudes and actions impact on others
Find new and effective techniques for dealing with difficult people
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Learn some techniques for managing and dealing with anger


  • Course Overview
  • Reciprocal Relationships
  • Dealing with Change
  • The Agreement Frame
  • The Ten Commandments of Change
  • Preventing Problems
  • Dealing with Problems
  • Causes of Difficult Behavior
  • The Five-Step Process
  • Changing Yourself
  • Negative vs. Positive Interactions
  • Why Don’t People do what They Are Supposed To?
  • Managing Anger
    o Guidelines for Assertive Anger
    o Some Lessons from the Works of Others
  • De-Stress Options You Can Use Right Now!


This course was designed to deal with practical issues and transfer simple yet useful techniques.

  • The program is provided through:
    o Lectures
    o Presentations
    o Self assessment tools
    o Case Studies
    o Group work
  • The course encompasses adult education principles and learning styles, that is:
    o Knowledge transfer (lecturing)
    o Interaction (questioning)
    o Participation (discussions)
    o Group work (application)