This three-day course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues.

Topics to be covered include:

• Understanding Yourself
• Typology (AKA Personality Typing)
  o Typology History
  o Typology Introduction
  o Individual Assessment
  o Keywords
  o Teamwork
• Temperament and Leadership
• A Lighter Look
• Talking to Other Types
• The Situational Leadership Model
• Stages of Team Development
• Building a Team
  o Hiring New Employees
  o Interview Questions
  o Standards
  o Learning Curve
• Managing Performance
  o Positive Feedback
  o Constructive Feedback
  o Accepting Criticism
• Problem Solving
  o Problem-Solving Basics
  o The Problem Solving Process
  o Barriers to Solving Problems
• Performance Management
  o The Shared Management Model
  o Good Feedback
  o Preparing for Feedback
• Coaching
• Performance Documentation
• FAQs about Performance Reviews
• Looking Ahead