Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized procedure.

OBJECTIVES

• What the Peer Review process is
• How employees file grievances and how management should respond
• How a facilitator and a panel is chosen
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
• What responsibilities and powers a panel should have
• Questioning techniques
• Why peer review panels fail and how to avoid those pitfalls

OUTLINE

• What is Peer Review?
• Initiating the Process
• The Peer Review Panel
  o Choosing a Facilitator
  o Choosing the Panel
  o The Panel’s Contract
  o The Panel’s Role and Responsibilities
• Asking Questions
• The Peer Review Process
  o Preparing for the Hearing
  o The Hearing
  o Making the Decision
• Panel Walkthrough
• Why Does the Process Fail?