Employee Dispute Resolution: Mediation Through Peer Review
Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized procedure.
- What the Peer Review process is
- How employees file grievances and how management should respond
- How a facilitator and a panel is chosen
- What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
- What responsibilities and powers a panel should have
- Questioning techniques
- Why peer review panels fail and how to avoid those pitfalls
- What is Peer Review?
- Initiating the Process
- The Peer Review Panel
o Choosing a Facilitator
o Choosing the Panel
o The Panel’s Contract
o The Panel’s Role and Responsibilities
- Asking Questions
- The Peer Review Process
o Preparing for the Hearing
o The Hearing
o Making the Decision
- Panel Walkthrough
- Why Does the Process Fail?