Employee Dispute Resolution-Mediation through Peer Review

 

 

Employee Dispute Resolution: Mediation Through Peer Review

INTRODUCTION

Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized procedure.

1. OBJECTIVES

  • What the Peer Review process is
  • How employees file grievances and how management should respond
  • How a facilitator and a panel is chosen
  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  • What responsibilities and powers a panel should have
  • Questioning techniques
  • Why peer review panels fail and how to avoid those pitfalls

2. OUTLINE

  • What is Peer Review?
  • Initiating the Process
  • The Peer Review Panel
    o Choosing a Facilitator
    o Choosing the Panel
    o The Panel’s Contract
    o The Panel’s Role and Responsibilities
  • Asking Questions
  • The Peer Review Process
    o Preparing for the Hearing
    o The Hearing
    o Making the Decision
  • Panel Walkthrough
  • Why Does the Process Fail?

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