Profweb – Management Consulting

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A specialist professional services firm that provides trusted advice, coaching, training and research.

Expert, independent advice, clear guidance and solutions that work.


1Service Excellence

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Service Excellence

Service Excellence – Critical Elements of Customer Service

This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.

  • Introductions
  • Learning Objectives
  • Defining Customer Service
  • Meeting Expectations
  • Setting Goals & Targets
  • Communication Skills for Excellent Customer Service
  • Fundamental Techniques for Handling People
  • Tools for Dealing with Difficult People
  • The Problem Solving Process
  • Seven Steps to Customer Problem Solving
  • Resolving Conflict
  • Service Pride is a Team Effort
  • De-stress Options You Can Use Right Now
  • A Personal Action Plan