Hiring Smart Behavioural & Performance-based Techniques Overview: Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behavior is the…


Employee Dispute Resolution: Mediation Through Peer Review 1. INTRODUCTION Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they…


Effective Leadership INTRODUCTION In high performing work groups, the leader is seen by employees as dedicated to the mission of the enterprise at all times. The leader has a clear understanding that the responsibility of leadership is to accomplish goals…


Office Ethics and You: Making Good Decisions What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.   If your supervisor said any…


Conducting Effective Performance Reviews Research has shown that organizations that conduct performance reviews are more successful than those who do not have a system in place. The first step in a basic system is to develop standards of performance that…


Business Succession Planning: Developing and Maintaining a Succession Plan Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can…


Skills for the Administrative Assistant Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report…


Finance for Non Financial Managers INTRODUCTION Everyone needs to manage their finances effectively, be it at work, at home or in social environments. The way in which you deal with the finances entrusted to you can have a profound effect…


Finance for Event Managers INTRODUCTION Everyone needs to manage their finances effectively, be it at work, at home or in social environments. The way in which you deal with the finances entrusted to you can have a profound effect on…


Management 111: Budgets and Managing Money Overview: For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s finances, whether we realize it or not. For those who…