The Minute Taker’s Workshop No matter who you are or what you do, whether at work or in the community, you are involved in meetings. And meetings are costly, even if they are held in a company boardroom. To ensure…


Stress Management Overview: This one-day workshop will explore the harmful long-term effects of stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such…


Negotiating for Results A One Day Workshop Training Format Instructors understand and use up-to-date training techniques and a variety of training methods, including lecturettes, group discussions, case studies, problem solving exercises, and visual aids, to give all participants the best…


Conflict Resolution: Getting Along in the Workplace All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that…


Conflict Resolution – Dealing With Difficult People 1. INTRODUCTION The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organisational psychologist, management consultant with Bramson Gill Associates,…


Business Communication Skills  INTRODUCTION Everyone needs to apply business communications skills in a work environment. This learning intervention is intended personally to teach learners on the important aspects of business communication skills which enhance aspects of emotional intelligence, personality plus,…


Business Writing that Works We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo…


Telemarketing: Using the Telephone as a Sales Tool We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to…


Selling Smarter INTRODUCTION It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood, at least in recent years. The back-slapping sleazy, joke-telling huckster…


Prospecting for Leads Like a Pro Prospecting is the key to your sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at networking and learn…